Not every trip goes according to plan. Our experience at Hampton Inn & Suites Pigeon Forge On The Parkway was one of those stays where we decided the best option for our family was simply to leave and find another hotel.
Quick Take
Our room had a strong unpleasant odor, the property felt dated to us, and several amenities we expected were unavailable or not working during our visit. The staff was polite and professional, but we ultimately chose not to stay.
Why We Chose This Hotel
We booked expecting the kind of consistency families often look for from a familiar hotel brand: a clean room, working amenities, and a comfortable place to reset after a long travel day.
Property Condition
During our visit, the property felt older and more worn than we expected. The common areas and room did not have the fresh, updated feel we were hoping for on this trip.
Amenities During Our Visit
Another frustration was finding that several amenities we expected based on the hotel information available to us were either unavailable or not functioning while we were there. When traveling with kids, those details can make a meaningful difference in how smoothly a stay goes.
The Room Was the Deciding Factor
The biggest issue for us was a strong unpleasant smell in the room. Combined with the other concerns, we did not feel comfortable settling in for the night, so we chose to leave and book somewhere else.
Staff Experience
The staff was the bright spot. Everyone we dealt with was courteous and professional, and we appreciated how they handled our interaction even though the property itself was not a fit for us.
Where We Ended Up Instead
We moved to Holiday Inn & Suites Pigeon Forge Convention Center, which ended up being a much better match for our family that night.
Bottom Line
Based on our visit, we would not choose this property again. Hotel conditions can change over time, so future travelers may have a different experience, but we want our reviews to reflect what actually happened on our trip.
Compare more places we’ve actually stayed in our Tennessee Hotel & Cabin Guide.
